Frequently Asked Questions

Product Information

Printed on archival quality matte paper, this print will always stay as vibrant as the day you receive it (it won’t fade or yellow).  And “matte” just means you don’t have to worry about fingerprint marks OR dust (hallelujah)!

The print will always go to the edge of the paper, so you won’t end up with any white border. You paid for the picture to be the size you wanted, not extra white sucking up space.

Before shipping, I sign the front of the print and label the back of the print with the packaging date, name of the collection, and name of that specific piece. Then I seal the print inside a plastic sleeve along with a foam core backer. This ensures the print won’t get creased OR wet during shipping.

Then, I ship your print flat in a stiff cardboard envelope so that your print won’t curl or crease. I don’t send rolled prints, because it makes them harder to hang as is out of the package.

When shipping, I protect all items from water damage with a plastic sleeve (primarily for prints, inserts, day planners, and other paper products), and from bends, creases, or tears with a thick, stiff, cardboard envelope. If the package can’t bend easily, then neither will what’s inside the package.

If your order ever DOES arrive damaged, please contact me immediately so I can help you.

Obviously, there are day planners for sale EVERYWHERE and there are plenty of them that are cheaper than Vibrance’s. 

But our day planners combine efficiency, customization, and vibrant flair unlike any other brand.

Unlike most day planners, ours allows you to add and remove pages and shuffle their order at will WITHOUT sacrificing precious space. By using the discbound system, you have the physical flexibility of a spiral bound notebook, but the changeability of a three-ring binder.

Throughout the year, I introduce new inserts to make your day planner even MORE useful and those designs are often based on requests from my buds (aka YOU).

Finally, what other day planner features custom artwork painted by an artist specifically for you? And since we use the same template year after year, you can continue to use and combine your favorite dividers and inserts for a totally custom planner that’s all about you. 

Order Timeline

The time it takes for you to get your order is determined by two main things: Processing and Shipping. 

“Processing” is the time it takes for me to get and fill your order (which also includes getting your stuff from my suppliers) and that can take 5-10 business days.

“Shipping” is…well, it’s pretty self explanatory. We ship first class with USPS, so most orders ship in less than 3 business days, but can get up to 5.

So: Processing + Shipping = 8-15 business days (or up to a few weeks at the outside, if you want to be less technical).

For anything you purchase on this site (www.vibrancebyvictoria.com), you will always get free standard shipping through USPS. This includes any size order. We don’t currently offer expedited shipping, but since standard shipping tends to arrive in less than 3 business days, it’s not a long wait.

For anything you purchase that is NOT on this site even if you started out on this site (say buying a shirt on Teespring or a phone case off Redbubble), the shipping cost will vary. Since I don’t control those other providers, I can’t get them to offer you free shipping yet. 

For anything purchased on Vibrance, you will get an email with your USPS tracking number when your order ships. You can check your shipping progress here.

For anything purchased from Teespring, you can track your order here.

For anything purchased from Redbubble, you can track your order here.

For items you buy from Redbubble, click here to see their processing and shipping estimation information. Short story? Processing is generally 1-3 days and then shipping is based on the option you pick (anywhere from standard to overnight).

For items from Teespring, each item rotates through a production cycle of three days (I know that’s gibberish. It just means there’s not much processing time). Then standard shipping is 9-12 business days. Rush shipping (which isn’t always available) takes only 2-5 business days. You can read more here.

Unless an item is damaged, I do not accept returns. If you are dissatisfied with a design, you can submit a request to exchange your print for one of equal value. If you would like to return an external product, please initiate the process with Teespring or Redbubble, respectively.

External Products and Third Party Websites

A third party is another business that I use to make products accessible to you. Most of my third party companies you never see (like my scanning company that processes all the prints). 

The referral website is a third party company I use to provide you with more products that I otherwise couldn’t afford to offer you (or you couldn’t end up paying for…No one wants to buy a $100 t-shirt). In our case, I use Redbubble and Teespring to give you the designs you love on more things you can actually use, instead of just wall art. Even though I know we all love the wall art. 😉

External products are the items you end up buying from the referral website. They’re “external” because you buy them OUTSIDE of this website. You can tell, because instead of the url of your cart starting with “vibrancebyvictoria” it’ll start with “redbubble” or “teespring.” 

Sadly, I can’t keep enough of the things you want to buy in stock to keep them inexpensive enough for you to buy. You’d end up having to pay way higher prices and wait a lot longer for your order to ship and I’m honestly not okay with making you do that.

Because these third parties are so much bigger, they can offer lower prices AND ship out your order way faster than I can. Is it inconvenient to check out from another store?  Sure is. I get it. 

But is it currently the best way to get you what you want at the price you deserve? You better believe it. <3

 

Since external products come from external sites…I can’t control how much they charge for shipping. Which I know is a huge bummer. 

However, the sites I use frequently run sales AND shipping discounts which I promise to advertise when I know about them! I also recommend following Teespring and Redbubble on social media so you can get their sales and coupon alerts too.

If you already have stuff in your Vibrance cart, that stuff stays there and doesn’t change at all. The external product will open the third party’s webpage and you’ll get a second cart.

That second cart (the third party one) won’t have any of your Vibrance stuff in it. You’ll check out from the third party site with the external product and get an order confirmation from that third party site. 

Meanwhile, back at Vibrance, your cart will still have all the stuff you put in in it before. You can check out at any time.

Just think of it as having a shopping in two different stores at the same time. You can only check out at one store at a time even though you have two carts. We just won’t reshelve all goodies in your cart while you’re gone.

You can always use your gift card or discount code on any internal product. 

But currently, you can only use your coupon/gift card on Teespring external products. Redbubble doesn’t allow me to set individual discounts or gift card amounts.

Here’s a list of eligible items from Teespring:

If you have a $5 gift card:

  • Classic Tee
  • Fitted Tee
  • Flowy Tank
  • Beach Towel

If you have a $10 gift card:

  • Flowy Tank
  • Fitted Tee

If you buy multiples of any of the above items, you can also use your $10 gift card. 

Currently excluded items from Redbubble:

  • iPhone cases
  • iPhone wallet case
  • Tote bags
  • Pillows
  • Travel Mugs
  • iPad Case
  • Hardbound Notebook
  • Spiral Notebook
  • Stickers

Coupon Codes

Congratulations!

You can use the coupon on any internal products in the store with the exception of anything in the “Giving Back” category. Those items can’t be bought with a coupon code simply so we can donate as much as possible from the proceeds to their respective causes.

You can also use your coupon code on Teespring external products. Occasionally, the code will not work on Teespring, but this is because the code amount is for more than the profit margin on the item. If you add another item to your cart, the code should work. If you’re not certain that’s the problem, please don’t hesitate to contact me and ask.

You can always use your gift card or discount code on any internal product. 

But currently, you can only use your coupon/gift card on Teespring external products. Redbubble doesn’t allow me to set individual discounts or gift card amounts.

Here’s a list of eligible items from Teespring:

If you have a $5 gift card:

  • Classic Tee
  • Fitted Tee
  • Flowy Tank
  • Beach Towel

If you have a $10 gift card:

  • Flowy Tank
  • Fitted Tee

If you buy multiples of any of the above items, you can also use your $10 gift card. 

Currently excluded items from Redbubble:

  • iPhone cases
  • iPhone wallet case
  • Tote bags
  • Pillows
  • Travel Mugs
  • iPad Case
  • Hardbound Notebook
  • Spiral Notebook
  • Stickers